The Wire Masters

(952) 921-3400

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Based in Eden Prairie, we proudly serve the Twin Cities and surrounding region.

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Office open from 7am to 5pm, Monday-Friday

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Troubleshooting

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DirecTV FAQ

Can I watch a DIRECTV Cinema movie or pay per view event on more than one TV?

Yes, if you have multiple receivers on the same account you can watch a movie or event on more than one TV. They have to be on THE SAME account. The program must be ordered online or by phone, if you order it by using the remote control you can only watch it on the TV it was ordered from.

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Can You Increase Recording Capacity on Your DVR or HD DVR?

Yes, you can increase the recording capacity of your DVR or HD DVR simply by connecting an external hard drive with greater storage than the receiver’s internal hard drive. First, make sure you have a compatible receiver. Check the model number inside the small door located on bottom right corner of the front of the receiver. The model number should read either R22 (DIRECTV Plus® DVR) or HR20 or above (DIRECTV Plus® HD DVR).

You’ll need an external hard drive that uses an eSATA connection. The following hard drive models are recommended:

  • Western Digital 500GB (model WDG1S5000)
  • Seagate 500GB (model ST30500SCA109-RK)
  • Western Digital 1TB (model WDG1S10000)
  • Seagate 1TB (model ST31000SCA109-RK)

Follow these steps to connect the external hard drive:

  1. Unplug your receiver.
  2. Locate the port on the back of the receiver labeled SATA.
  3. Connect the eSATA hard drive with an eSATA cable, make sure the cable is connected completely.
  4. Turn on the hard drive. Wait 20 seconds for it to start up.
  5. Plug in the receiver

When your receiver reboots, it will automatically see the newly-connected hard drive. The hard drive inside your receiver will be disabled. You now have expanded recording capacity. With a 1TB hard drive, you can record up to 200 hours of HD programming. Because the content on the external drive is paired with the HD DVR receiver it’s connected to, you will have to reformat the external drive if you want to connect it to a different HD DVR receiver. Reformatting means you will lose the recordings you made with the original HD DVR receiver.

Please note: We offer this tip because we want to help you get the most out of your DIRECTV experience. It is recommended for advanced users who are comfortable working with electronic hardware. This modification of your DIRECTV system is not officially supported by DIRECTV.

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Can I set child limits?

Yes, DIRECTV makes it easy for you to limit or block any programming you consider to be inappropriate for your children. The powerful Parental Controls feature, available with every DIRECTV receiver, lets you restrict unsupervised TV viewing, block specific channels, limit viewing times and set spending limits for DIRECTV Cinema movies or live Pay Per View events.

Just follow these quick steps to set up Parental Controls:

  1. Press MENU on remote
  2. Select “Parental, Favs and Setup”
  3. Select “Parental Controls”
  4. Select “Edit Settings”

If you want to watch a restricted channel or program, just enter your PIN when requested.

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How do I program my DIRECTV remote for other equipment?

Here’s how to program your DIRECTV remote control:

  1. Press MENU on remote
  2. Select “Parental, Favs and Setup”
  3. Select “System Setup”
  4. Select “Remote”
  5. Select “Program Remote”

While aiming remote at device, follow onscreen instructions to program remote to TV, DVD, or other device.

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Can I set my receiver from my iPhone?

Yes, never miss an episode of your favorite shows. DIRECTV’s free iPhone application turns your iPhone or iPod touch into the easiest, fastest, most convenient way to find any program and set your home DVR—no matter where you are. An entire universe of entertainment is now just a tap away. Download and start exploring today!

Features

  • Search for any television show up to 14 days in advance
  • Browse programs by channel or date & time
  • Get program information instantly, including description, length and rating
  • Record a single episode or an entire series
  • Program Pay Per View movies to be recorded and ready to watch anytime
  • Record to any DIRECTV DVR in your home

Requirements

  • iPhone software v2.2.1 or higher
  • Browsing capability is available to everyone, but programming functionality is available to DIRECTV customers only
  • DIRECTV customers must have a residential home account registered on directv.com to access recording functionality
  • Requires a Wi-Fi, Edge or 3G network connection to run. Remote connections may vary
  • Requires DIRECTV Plus® DVR (models R15, R16, R22), DIRECTV Plus® HD DVR (models HR20, HR21, HR22, HR23) or TiVo® Series 2 receivers with 6.4a software

The iPhone application is available for download only on the iPhone App Store.

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DIRECTV Trouble Shooting

If your receiver is not functioning like it should or having intermittent problems try resetting it, this usually fixes the problem with nothing else required.

To Reset the Receiver

On some DIRECTV receivers there is a reset button inside of the access card door. If your receiver has a reset button, you can simply press it to reset your receiver. If there is not a button inside the access card door or pressing the button does not correct the problem, try these steps to reset your receiver:

  1. Leave the receiver box on.
  2. Unplug the receiver from the electrical outlet. (If your receiver’s light is still on, you have pulled the wrong plug.)
  3. Leave the receiver unplugged for 15 seconds.
  4. Reconnect it to the electrical outlet and return to normal viewing. (It will take a few minutes to reboot and come back on, a short wait is normal.)

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I see a message on my TV that says, “Searching for satellite signal. Please stand by.” What does that mean?

Possible Causes

  1. A signal isn’t getting from your dish to your receiver.
  2. Your dish isn’t picking up a signal.
  3. Your receiver is getting a signal but it isn’t processing the signal correctly.
  4. A severe storm has temporarily interfered with the signal.

Solutions

  1. Reset your receiver by turning it off and unplugging it. Wait 15 seconds, then plug it back in and turn it on.
  2. Check all the connections on the back of your receiver, starting with the SAT-IN connection, and make sure they’re secure.
  3. If you can easily see your satellite dish, check to make sure that there’s nothing blocking the line of sight from the dish to the sky.

If the problem persists, call us at (952) 921-3400 or send an email with your name and contact info to service@wiremasterav.com.

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I see a message on my TV that says, “Please call customer service x721.” What does that mean?

Possible Causes

  1. The channel you’re trying to watch may not be included in your programming package.
  2. Your DIRECTV® Receiver may not have the programming information for this channel.

Solutions

  1. If the channel is part of your programming package, try resetting your receiver by turning it off and unplugging it. Wait 15 seconds, then plug it back in and turn it on.
  2. If the channel is not part of your programming package, you can call DirecTV to add it to your package or try changing to a different channel.

If the problem persists, call us at (952) 921-3400 or send an email with your name and contact info to service@wiremasterav.com.

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VUDU FAQ

If I connect the VUDU box to my TV through the VCR can I record the movies?

No. Copyright laws prohibit you from recording movies from the VUDU box by any means. In fact, digital security technology integrated with the player may significantly impair the picture quality of VUDU movies if you plug the player into your television through a VCR or other electronic recording device—whether or not you are trying to copy movies. To avoid the possibility of problems, please connect your player directly to your television.

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How does billing work?

You pay for content as you go. The billing functions in the following way: When setting up your account, you provide a credit card and choose an amount ($20, $50, or $100, with $50 being the default amount) to charge the card and create a positive balance in the account. As you rent or purchase movies, the per-movie viewing charges will be debited from your VUDU account. When your account depletes to $0.00, the pre-selected amount is charged to your credit card and the account is replenished.

VUDU keeps a summary and detailed accounting of all charges online and may be viewed there by account-holders.

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Will VUDU work wirelessly?

The VUDU box itself is not wireless, but the VUDU Wireless Kit easily creates a secure wireless network dedicated to the VUDU box. The kit contains two pre-paired 802.11g adapters, one for the box and the other for your Internet router, with no configuration or passwords required. VUDU’s wireless kit supports the full range of VUDU functionality, including instant playback of HD content, bandwidth permitting. Generally, wireless performance may vary based on environmental factors specific to each home—distance from the router, building materials, and proximity to microwaves.

Please note that you will need an open port on your router to connect the VUDU wireless kit to your home network. The wireless kit is a 2 piece kit where 1 piece will connect to the router and the other piece connects to the VUDU box.

Each wireless piece requires its own power source (included).

Please call us at (952) 921-3400 or send an email with your name and contact info to service@wiremasterav.com and we will be happy to quote price and availability.

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Why is there a USB connector on the back of the VUDU?

VUDU designed the box to be flexible, to be able to adapt to the changes and improvements they make to their products and services.

Currently, the USB port is used in the set-up of VUDU’s Wireless Kit—to supply power to one of the wireless adapters. We will keep you updated on other new VUDU features and services as they become available.

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What size is the hard drive?

The standard VUDU box has a 250 GB hard drive and stores approximately 50 owned standard definition titles.

VUDU XL has a terabyte hard drive and stores approximately 500 owned standard definition titles.

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Does VUDU have HD content?

Yes! VUDU currently has deals in place with Lionsgate, Paramount, and Universal Studios for high-definition (HD) films. The VUDU hardware displays HD up to 1080i/1080p24.

HD rentals range from $3.99 to $5.99 for the latest new releases.

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What happens if I run out of space?

They are exploring solutions to take advantage of external hard drives. Currently, you may archive or delete purchased movies or TV shows to free space on your hard drive. Archiving is available for all TV shows and select movies. Archived titles are stored in the VUDU Vault. You may download them again at any time free of charge. Deletion is available for any title. Deleted titles are permanently removed—they are not transferred to the VUDU Vault and no longer appear in My Movies. You would have to pay to rent or purchase a deleted title again in order to watch it.

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What kind of internet connection do I need to have?

Your Internet connection is vital to your VUDU experience. Bandwidth requirements vary between VUDU players and CE-branded VUDU-enabled devices. You will need an ethernet connection available near the TV that the VUDU device is connected to. If this is not possible, then you will need the VUDU wireless kit (sold separately) in order for the VUDU device to connect to your broadband internet connection.

SD 1 Mbps to 2 Mbps 1 Mbps delayed delivery
2 Mbps instant
HD 2.25 Mbps to 4.5 Mbps 4 Mbps for instant delivery
HDX 4.5 Mbps to 9 Mbps Delayed delivery

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How many movies are added every week?

They add between 5 and 20 movies weekly. Typically, they add a mix of new releases as well as a number of older movies.

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Does the VUDU have adult content?

Yes. In partnership with the adult industry’s leading voice, AVN, VUDU now offers The AVN After Dark Channel on VUDU. This channel featuring over 1800 adults-only titles can only be accessed after first being activated at the Manage Box tab on My VUDU at www.vudu.com. From there, the channel’s visibility can be managed through parental controls located in “info and settings” on your VUDU player.

Key features of The AVN After Dark Channel

  • New releases every week
  • Current titles from the biggest and best studios
  • HD availability on some titles
  • Discreet billing (titles never appear on your account)
  • Password-protected privacy controls
  • Safe and secure billing using your existing VUDU account
  • “Escape button” on your remote instantly returns you to the VUDU main menu
  • Browse titles by genre, star, studio, year released, rating and more
  • The same acclaimed VUDU interface you are already familiar with

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Blu-ray FAQ

What is Blu-ray?

Blu-ray, also known as Blu-ray Disc (BD) is the name of a next-generation optical disc format. The format was developed to enable recording, rewriting and playback of high-definition video (HD), as well as storing large amounts of data. The format offers more than five times the storage capacity of traditional DVDs and can hold up to 25GB on a single-layer disc and 50GB on a dual-layer disc.

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Why the name Blu-ray?

The name Blu-ray is derived from the underlying technology, which utilizes a blue-violet laser to read and write data. The name is a combination of “Blue” (blue-violet laser) and “Ray” (optical ray). According to the Blu-ray Disc Association the spelling of “Blu-ray” is not a mistake; the character “e” was intentionally left out so the term could be registered as a trademark.

The correct full name is Blu-ray Disc, not Blu-ray Disk (incorrect spelling). The correct shortened name is Blu-ray, not Blu-Ray (incorrect capitalization) or Blue-ray (incorrect spelling).

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What Blu-ray formats are planned?

As with conventional CDs and DVDs, Blu-ray plans to provide a wide range of formats including ROM/R/RW. The following formats are part of the Blu-ray Disc specification:

  • BD-ROM - read-only format for distribution of HD movies, games, software, etc.
  • BD-R - recordable format for HD video recording and PC data storage.
  • BD-RE - rewritable format for HD video recording and PC data storage.

There are also plans for a BD/DVD hybrid format, which combines Blu-ray and DVD on the same disc so that it can be played in both Blu-ray players and DVD players.

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How much data can you fit on a Blu-ray disc?

A single-layer disc can hold 25GB.

A dual-layer disc can hold 50GB.

To ensure that the Blu-ray Disc format is easily extendable (future-proof) it also includes support for multi-layer discs, which should allow the storage capacity to be increased to 100GB-200GB (25GB per layer) in the future simply by adding more layers to the discs.

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How much video can you fit on a Blu-ray disc?

Over 9 hours of high-definition (HD) video on a 50GB disc.

About 23 hours of standard-definition (SD) video on a 50GB disc.

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Will Blu-ray require an Internet connection?

No, you will not need an Internet connection for basic playback of Blu-ray movies. The Internet connection will only be needed for value-added features such as downloading new extras, watching recent movie trailers, web browsing, etc. It will also be required to authorize managed copies of Blu-ray movies that can be transferred over a home network.

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Will Blu-ray down-convert analog outputs?

No, Blu-ray players will not down-convert the analog output signal unless the video contains something called an Image Constraint Token (ICT). This feature is not part of the Blu-ray Disc spec, but of the AACS copy-protection system also adopted by HD-DVD. In the end it will be up to each movie studio to decide if they want to use this “feature” on their releases or not. The good news is that Sony, Disney, Fox, Paramount, MGM and Universal have already stated that they have no intention of using this feature. The other studios, which have yet to announce their plans, will most likely follow suit to avoid getting bad publicity. If any of the studios still decide to use ICT they will have to state this on the cover of their movies, so you should have no problem avoiding these titles.

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Will Blu-ray be backwards compatible with DVD?

Yes, several leading consumer electronics companies (including Sony, Panasonic, Philips, Samsung, Pioneer, Sharp and LG) have already demonstrated products that can read/write CDs, DVDs and Blu-ray discs using a BD/DVD/CD compatible optical head, so you don”t have to worry about your existing DVD collection becoming obsolete. In fact, most of the Blu-ray players coming out will support upscaling of DVDs to 1080p/1080i, so your existing DVD collection will look even better than before. While it”s up to each manufacturer to decide if they want to make their products backwards compatible with DVD, the format is far too popular to not be supported. The Blu-ray Disc Association (BDA) expects every Blu-ray Disc device to be backward compatible with DVDs.

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Why should I upgrade from DVD to Blu-ray?

The simple answer is HDTV. If you’ve ever seen high-definition (HD) video on an HDTV, then you know just how incredibly sharp the picture is and how vivid the colors are. In fact, HD offers five times the amount of detail compared to standard-definition (SD). The problem with today”s DVDs is that they only support SD and don’t have the necessary storage capacity to satisfy the needs of HD. That’s where Blu-ray comes in, it offers up to 50GB of storage capacity and enables playback, recording and rewriting of HD in all of the HD resolutions including 1080p. The format also supports high-definition audio formats and lossless audio.

In addition to the greater video and audio quality, the extra storage capacity also means there will be plenty of room for additional content and special features. This combined with the new BD-J interactivity layer adopted by Blu-ray will bring the menus, graphics and special features to a whole new level. For example, you will be able to bring up the menu system as an overlay without stopping the movie, and you could have the director of the movie on the screen explaining the shooting of a scene while the scene is playing in the background. The advanced interactivity combined with the networking features of Blu-ray will also allow content producers to support new innovative features such as downloading extras, updating content via the web, and watching live broadcasts of special events.

Thanks to the greatly enhanced HD video and audio quality as well as the advanced interactivity and networking features, Blu-ray represents a huge leap forward in the DVD viewing experience and will offer consumers an unprecedented HD experience.

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Blu-ray Troubleshooting

Coming Soon!

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Hall of Shame

Coming soon!

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Safety Tips

Electric power gives us light and warmth, but without safety precautions, it can also be dangerous. Follow these simple precautions to help insure you and your family’s safety:

  • Replace or repair loose or frayed cords on all electrical devices.
  • Avoid running extension cords across doorways or under carpets.
  • In homes with small children, electrical outlets should have plastic safety covers.
  • Follow the manufacturer’s instructions for plugging an appliance into a receptacle outlet.
  • Avoid overloading outlets. Consider plugging only one high-wattage appliance into each receptacle outlet at a time.
  • If outlets or switches feel warm, shut off the circuit and have them checked by an electrician.
  • When possible, avoid the use of “cube taps” and other devices that allow the connection of multiple appliances into a single receptacle.
  • Place lamps on level surfaces, away from things that can burn and use bulbs that match the lamp’s recommended wattage.
  • Never touch anything electrical when you have wet hands.
  • Don’t use electrical appliances such as hair dryers or radios in a wet place or near water.
  • If power is lost during a storm, turn off or unplug electrical appliances so that there’s not a power surge when the electricity comes back on.
  • If there’s flooding, watch out for water around electrical items, and never use appliances if they’re wet.
  • Never play with kites or toy planes near overhead power lines.
  • If a toy happens to get caught in a power line, don’t attempt to remove it yourself.
  • Never prune trees yourself that are near power lines.

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